PP
Patricia P
1 reviews | Active since Jan 2019
03 Jan 2019, 14:07
Relieved!
Very happy to report that a couple of hours of my previous post, Medshield finally confirmed that they have added my son as my dependent . That's how it should have been in October, but nevertheless I am grateful!!
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Medshield's replyOfficial
03 Jan 2019, 15:02 Good day
With reference to your Hello Peter queries. On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you have experienced as a result of the poor handling of your enquiry reference the adding of your dependent. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
We appreciate you taking the time to comment and glad that you are grateful for the service you received today.
Yours sincerely,
Medshield Medical Scheme
With reference to your Hello Peter queries. On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you have experienced as a result of the poor handling of your enquiry reference the adding of your dependent. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
We appreciate you taking the time to comment and glad that you are grateful for the service you received today.
Yours sincerely,
Medshield Medical Scheme
Best regards,
Medshield's reply03 Jan 2019, 15:02
Official
Good day
With reference to your Hello Peter queries. On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you have experienced as a result of the poor handling of your enquiry reference the adding of your dependent. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
We appreciate you taking the time to comment and glad that you are grateful for the service you received today.
Yours sincerely,
Medshield Medical Scheme
With reference to your Hello Peter queries. On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you have experienced as a result of the poor handling of your enquiry reference the adding of your dependent. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service and delivery to you.
We appreciate you taking the time to comment and glad that you are grateful for the service you received today.
Yours sincerely,
Medshield Medical Scheme
Best regards,