FS
Felicity S

1 reviews | Active since Apr 2014

08 Jan 2016, 08:15

REJECTED TO PAY

22 SEPTEMBER 2014 I HAD AN OPERATION AT COSMOS HOSPITAL AND I HAD TO BE GIVEN AN Abdominal binder AND A MOTIVATION LETTER ALONG WITH A QUOTE WAS SUBMITTED TO MEDSHIELD FOR THEM TO PAY FOR IT WHICH WAS THEN PAID ON THE 06TH OF NOVEMBER 2014. AND ON THE 29H OF JUNE 2015 I HAD TO GO FOR THE SAME OPERATION AND AFTER I WAS GIVEN THE VERY SAME ABDOMINAL BINDER AND AGAIN A MOTIVATION LETTER AND A QUOTE WAS SENT TO MEDSHIELD ONLY THIS TIME THEY REJECTED IT SAYING THEY WONT PAY FOR IT.THIS IS WHAT I GOT FROM MY EMAIL \Good day Mrs Malubane<br> We refer to the Abdominal binder that you received at Cosmos hospital.Medshield rejected the account.<br> Find attached the outstanding account.Take note: This is a private account. Your account is overdue.Please make a payment within the next 30 days.Our banking details are: Account holder: MARX & MALAN INC. Bank:NEDBANK

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Replies (1)
Medshield
Medshield's reply08 Jan 2016, 09:22
Official
Hello Felisweety,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,
Medshield