Refusing to authorise a legitimate claim!!!

I acquired hospital authorisation to deliver my son for Normal delivery, however when he went into distress and could not be delivered i required an emergency c-section on Monday the 2nd of March.

On the 4th of March the hospital sent through proof of the claim with ECG scans to prove why the emergency c-section was necessary. Medshield advised that they have not received this and went onto decline my authorisation.on the 12th of March i visited the hospital and they advised me that all the information was sent through to medshield 3 times already. By the 13th Medshield confirmed they finally received it

Its been 5 working days since this was received and when i call to follow up i am always given the run around about the case manager either not being available,on leav or busy assisting the call centre.

This is the 2nd bad experience i have had with medshield everytime it comes to authorisations they never give you peace of mind. I would not recommend this medical aid to anyone that is looking for proper cover as its been nearly 3 weeks since the birth of my child and now i have doctors sending me bills due to this delay.