Refusing care to very ill elderly patient!!!

If I could give them 0 stars I would. I have never been more disgusted in a company before. My mom joined them beginning of the year from another medical aid. Firstly, the agent that signed her up, was more interested in the sale then the person. It took over 2 months and me getting involved to get her to sign up. Then they charged her a later joined penalty, even though she has been on medical aid most of her life and we provided them with the requested documents several times, they still have not waived the penalty.

The last nail in the coffin was 3 days ago, she started with extreme abdominal pain, nausea, and fever, eventually, I got her to go to the ER at their network hospital, and the doctors are concerned saying it seemed to be a very inflamed gall bladder, they wanted to admit her but eventually had to send her away cause they could not get an authorization number. They told her to come back the next morning, which she did, only again to be told no she had to go to her GP.

She went to her GP and got the referral letter, but has now been denied an authorization number because according to the agent, they feel she has always suffered with her gall bladder and has been lying about it so they won't let her get the care she needs.

She is currently in excruciating pain, has an extremely high fever, not able to keep down anything.

IF ANYTHING HAPPENS TO HER I WILL TAKE ACTION AGAINST THEM!!!

Do not waste your time with this medical aid, they are ****mers.