Refund NOT Paid by Medshield

I've been with the scheme for a many years and terminated my membership in March 2022 - but still had money in my savings account. The advisors said I must wait 5 months before I can claim my money back. So I waited 5 months and started the process. I've submitted my forms and after a week, I phoned and the lady said they still need to info (but no email was sent to me) I resubmitted my forms and the credit controller said 5 days after exco - Management approval, I will get my money. It's 3 weeks later (after the managers approval) and still nothing and to get hold of someone in the credit control department is almost impossible, most of the time the are in meetings, or the person is not at work for the day or you hold on the line for long before someone takes your call. And the I get told, it only a possible payment on the payment run...................