1 reviews | Active since Sept 2016

27 May 2019, 17:12

Realy bad first experience.

I have only been with medshield for one month and already i am unhappy and so stressed out. I changed over from discovery thinking it would be a better option. And then on the 15th may i found out i am pregnant, suposed to be an exciting time right? Well they sent a an email stating they will not cover my pregnancy! Not even a reason. Im assuming it is because im already 8 weeks according to the doctor. However i obviously was not aware of this when i joined otherwise i wouldv either mentioned it or not joined at all. This is realy upsetting and unfair as joined beginning of may and i did not even know i was pregnant at the time. I even took tests before the 15th and it was negative so how was i suposed to know? I realy would like this resolved before the 1st as i would like to cancel if my pregnancy is not going to be covered.

0
Replies (2)
Medshield
Medshield's reply28 May 2019, 07:08
Official
Good day,
 Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.  Yours sincerely, Medshield 

Best regards,

's update04 Jun 2019, 10:46
Reviewer Update
It has been more than 5 working days and i have still not received a response. I have sent through a blood test and the doctors letter as requested. I called contact centre and i was told they cannot assist me until someone calls me to let me know.