Real bad customer service

I have been changing from one plan to another with the approval of Medshield. I have done several enquiries to them to get to know what happens when the plan changes. What happen to my GP of choice, my pharmacy that I use, my chronic medications and more. The service and feedback well if there was any was very very poor and disappointing. For a big company like Medshield medical aid to deliver that kind of service is not acceptable at all. I have gone so far as to report the whole case to the Ombidman for medical aids but are still awaiting feedback. Medshield just doesn't care about their members, we are just another number on their books. Doesn't matter what sort of media you use to get feedback or a response whether is via email, fax or telephone, they just cant help you and give there feedback at all.<br> Iam writing this complaint just to inform the public of the real bad service of a medical aid like Medshield