JF
Janine F
1 reviews | Active since May 2025
10 Dec 2025, 09:21
Query resolving skills sucks!
What happened to the "2 working days" to resolve a query? I sent an email on the 2nd December to make changes to my medical aid and I'm yet to receive a response from you people!!
This is unacceptable, I logged another follow up and it's been more than 2 days with still no response. Your service is terrible!
Helpful (0)
Replies (2)0
Replies (2)
Medshield's replyOfficial
10 Dec 2025, 09:56 Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Best regards,
Medshield's reply10 Dec 2025, 09:56
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Best regards,
Medshield's replyOfficial
17 Dec 2025, 07:19Good day
Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised, your complaint has been reviewed and detailed response has been emailed to your registered email address: *** We trust you find the above in order and sincerely do apologise for the delay. Yours sincerely,Medshield Medical Scheme
Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised, your complaint has been reviewed and detailed response has been emailed to your registered email address: *** We trust you find the above in order and sincerely do apologise for the delay. Yours sincerely,Medshield Medical Scheme
Best regards,
Medshield's reply17 Dec 2025, 07:19
Official
Good day
Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised, your complaint has been reviewed and detailed response has been emailed to your registered email address: *** We trust you find the above in order and sincerely do apologise for the delay. Yours sincerely,Medshield Medical Scheme
Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised, your complaint has been reviewed and detailed response has been emailed to your registered email address: *** We trust you find the above in order and sincerely do apologise for the delay. Yours sincerely,Medshield Medical Scheme
Best regards,