1 reviews | Active since Jul 2011
Query outstanding since July!!
<p>Wow, so since July no one has given me proper feedback, i keep on being sent back and forth??? </p> <p>I will start looking for a different medical aid now</p>
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Good day Mrs Hanekom,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
On receipt of the complaint referred to herein, the Scheme has reviewed the information at hand and can confirm the following:
Kindly note, after you previous telephone conversation with Management, the Scheme has been trying to contact your provider’s rooms via e-mail and telephonically to discuss your required treatment or alternatives. The provider was contacted on 13/09/2016 whereby they requested and e-mail to be send reference the information required. The said e-mail was forwarded on the same day however the Scheme never received any feedback. The provider was contacted again yesterday, 19/10/2016 however no answer, the Scheme did leave a voice message making a follow up on the e-mail send on 13/09/2016. No response has been received from the provider. Only once the requested information is received can the Scheme review this request further.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Karin Binstead
Medshield Medical Scheme
Best regards,
Good day Mrs Hanekom,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
On receipt of the complaint referred to herein, the Scheme has reviewed the information at hand and can confirm the following:
Kindly note, after you previous telephone conversation with Management, the Scheme has been trying to contact your provider’s rooms via e-mail and telephonically to discuss your required treatment or alternatives. The provider was contacted on 13/09/2016 whereby they requested and e-mail to be send reference the information required. The said e-mail was forwarded on the same day however the Scheme never received any feedback. The provider was contacted again yesterday, 19/10/2016 however no answer, the Scheme did leave a voice message making a follow up on the e-mail send on 13/09/2016. No response has been received from the provider. Only once the requested information is received can the Scheme review this request further.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Karin Binstead
Medshield Medical Scheme
Best regards,