ZF
Zaakirah F
1 reviews | Active since Nov 2016
20 Mar 2026, 10:08
Putrid Services for Adding Dependents
If I could rate zero stars I would! It's been a week and my kids are still not added onto my medical aid. Medshield is refusing to assist me or my broker. I've been calling everyday with no joy. I just got off the phone after a half hour call and was transferred to Gwen and then I got her voicemail. Call centre and whatsapp agents, managers are unable to do their job. The service is absolutely pathetic. Turnaround time for an application is 2-3 working days. Hold times are even more ridiculous. You should not put a client on hold for long periods of time. Every every 2 minutes you should get back to the client. My kids are being added under loss of cover so why the dragging of Medshield's feet? No waiting periods should be app**** as per the COUNCIL FOR MEDICAL SCHEMES LAW! Absolutely pathetic service! Especially from someone that barely uses their medical aid!
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Replies (2)
Medshield's replyOfficial
20 Mar 2026, 15:29 Good day,
Medshield Medical Scheme has acknowledged your complaint.
We can confirm that our membership department has been in contact with yourself, your children have been added successfully on your medical aid. On behalf of the Scheme we sincerely apologize for the delay in resolving your query. Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint.
We can confirm that our membership department has been in contact with yourself, your children have been added successfully on your medical aid. On behalf of the Scheme we sincerely apologize for the delay in resolving your query. Yours sincerely,
Medshield
Best regards,
Medshield's reply20 Mar 2026, 15:29
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint.
We can confirm that our membership department has been in contact with yourself, your children have been added successfully on your medical aid. On behalf of the Scheme we sincerely apologize for the delay in resolving your query. Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint.
We can confirm that our membership department has been in contact with yourself, your children have been added successfully on your medical aid. On behalf of the Scheme we sincerely apologize for the delay in resolving your query. Yours sincerely,
Medshield
Best regards,
Medshield's replyOfficial
23 Mar 2026, 19:52Good day Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised, your complaint has been reviewed and detailed response has been emailed to your registered email address *** We trust you find the above in order and sincerely do apologise for the delay. Yours sincerely, Medshield Medical Scheme
Best regards,
Medshield's reply23 Mar 2026, 19:52
Official
Good day Medshield Medical Scheme has acknowledged your hello peter complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised, your complaint has been reviewed and detailed response has been emailed to your registered email address *** We trust you find the above in order and sincerely do apologise for the delay. Yours sincerely, Medshield Medical Scheme
Best regards,