Promises not kept and no follow-up made.

On Thursday the 30th of April 2015 I called the call center around 9 in the morning and I spoke to one of the Team Leaders (Keenan Johnson) who promised to escalate my query and give me feedback by 13:30 on the same day. Until this day he HAS NOT CALLED ME BACK. I called again on the same day at 15:30 and requested to speak to the manager. I subsequently spoke to Jonathan Dhayanand who also promised to resolve everything for me and have my policy activated. He called me back within 30 minuted and gave me all the necessary steps I needed to take to get my mother activated but assured me that MY policy would be activated. Then at a later stage when everything has been received