poorest service ever!!

what a **** medical aid. the porest service i have ever received in my life. Your arrogant call centre employee dead set on not being helpful refused to help me, and the continued to send me the wrong documents. 2 days later another employee kgalelo lekgoane sends me an email saying documents were cut off on the bottom and i must resubmit (not telling ,me its the wrong document only concerned with the layout of scan). i resend everything again. a full day later yet another employee Shovaughn Maake sends me an email stating that everything has to be re done again because its the wrong document. please wake up. i will come post everyday until you sort this **** out!!