POOR..BAD....UNACCEPTABLE SERVICE

My husband recent discovered he has a hernia on the tumy after consulting the doctor and we have practically been taken from pillar to post just for the scheme to provide authorisation for this to be remove. I was told they need a pma from doctor and now they want a motivation letter and quotation from the doctor. What madness is this.

I honestly will not ever recommend this scheme to anyone...EVER if this is the type of service we get i wonder what would happen in case of EMERGENCY.

I am very irrate and cannot stand this type of service where the client has to do their own follow up to get assistance...WOW