Poor service sales team

Honestly wanted to join this medical aid scheme but the customer service has me worried just off the bat. If signing up is so hard im sure its telling of how hard claiming will be especially when you are in a vulnerable state medically. I app**** online due to start 1st march and confirming my application got an email following day requesting more information and that email tedious within itself because as new customers feedback should be prompt not taking 5 business for a simple application. I asked what information and received no response till today with an application form attached and i ofcourse reply asking why is this required when i filled it out online and ofcourse i have to wait at least 5 days for response. I was even told they tried to call me on the numbers appearing on my email and application i know for a fact that both those phone were on and working and no calls or missed calls were received so your consultants lie about contacting us too huh??????? because that's why i gave 2 numbers so that i ensure im within reach because this is important. I proceeded to call in today and spoke to the 1st consultant who informed me that my application is still processing and with the membership dept and i have to wait for feedback, i asked what are these extra requirements needed because if its still 'processing' that means no progress will be made if they are not telling me what i need to provide and why. She wanted email reference numbers for emails i received and as i gave her the 2nd reference the line went dead or maybe she muted me who knows because she's busy with a case but she doesn't bother calling back if we get disconnected? again poor service because she's clearly chasing a sale and not willing to assist me because i have so many questions. I called back and got through to another not so helpful person who i explained my situation too and she blatantly tells me that i have to apply again with the forms i sent she made no mention of a pending application so now i'm getting 2 different progress reports on the status of my application - misleading and certainly not reassuring for a new client. i asked why i needed to apply again when i already filled out a form online and she tells me that you just have to because my info wasn't received. I raised concern about this thing of getting 2 different answers and sis tells me that we can go around in circles all day but fact is i must just fill out the form. She couldnt even offer to help process but only seemed in a hurry to get me off the line by sending me the forms she was not helpful at all instead she was trying to be argumentative instead of offering to get the policy started asap and get rid of this of the uncer*****y and reassure me with a good service I did my research and medishield seemed the right fit for me but at this stage i would rather pay more with another provider that is willing top assist than go for a company im placing trust in only disappoint me when i need help the most