POOR SERVICE ,IRRESPONSIBLE AND *********** STAFF.

Item: Medshield
Rating: 1
Author: Petunia M

Late Joiner Penalty imposed...Feizel Abrahams asked me to send all previous membership certificates prior to 01/01/2018 in order to review late joiner penalty. Hello.. Ridiculous... I have been with several Medical Aid Schemes since 1988 as a student nurse, ie. total of 30 years . Bonitas being 1st one till 1996 when I joined Private Health Sectors . I have been to different ones depending on my employers partnership that specific Scheme.

Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ********** .

On Fri 2018/12/14 5:34 PM Email sent to rate Feizel Abrahams. I received an automated response" The survey deadline has expired. Survey Email was sent on 14/12/2018 12:00:00 AM''

Helpful (0)

Replies (3)

Medshield's replyOfficial

27 Dec 2018, 08:31

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely,Medshield

Medshield's reply27 Dec 2018, 08:31

Official

Petunia M's updateReviewer Update

08 Jan 2019, 10:29

Re-141218Q55WF9 - ********** 9608 - ********** 9608 [MI ********** 62] You guys are driving me crazy.How dare you debit my bank account despite my numerous calls and emails I sent you .I will post this on all social media.I will report you to the Council for Medical Schemes as well. You are denting my credit report due to unpaid debit order.I reversed Optivest debit order and immediately transferred all my money to my other accounts.Thanks God otherwise I would be less that amount you debited resulting to my having problems getting it back.

Petunia M's update08 Jan 2019, 10:29

Reviewer Update

Medshield's replyOfficial

08 Jan 2019, 14:02

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Medshield's reply08 Jan 2019, 14:02

Official

Good day,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield