1 reviews | Active since Aug 2011
Poor service from your designated service provider - Clicks
Dear Sir / Madam
I have been using clicks direct medication for many years now however their service is extremely poor. At the end of January when I received my medication I received a statement of account which had a very high balance. On reconciling my account my balance should have only be R80. I sent them a email on 2 February informing them of this however to date they have not reversed any charges. Further, they claimed on the 15 February for my chronic mediation however they have not delivered this to date being 3 March 2018. How can you be contracted to such a service provider who does not deliver important medication which I will have none of as of Monday. Further, they incorrectly charge me and then charge me and not deliver! This is absolutely terrible.
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day
With reference to your enquiry regarding: 020318QN1JWD
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that we were liaising with Clicks direct medicine and they have advised that one of their representatives had contacted you, you were advised that your medication will be delivered on the 08/03/2018.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Good day
With reference to your enquiry regarding: 020318QN1JWD
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that we were liaising with Clicks direct medicine and they have advised that one of their representatives had contacted you, you were advised that your medication will be delivered on the 08/03/2018.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.