Poor service

When you thought you have seen it all but Medshield keeps on disappointing each n every day especially when its comes to hospital authorisation.I had abcess last month 3rd August went to see my gp its got worse then went back again on the 5th August then disappeared.Then on the 1st September its came back again on the on my left armpit,i was rushed to hospital on Friday around 22pm then tried antiboitics but nothing happened dc decided for theatre to my surprise today m supposed to do the procedure then its declined for insufficient clinical information what more do they want worse part m 8weeks pregnant.