Poor service delivery

I want the world to know how of your poor pooorest service. I was in casualty today at Garden city hospital when the Dr advised I need to be admitted since my ankle is broken and my foot is extremely swollen, no pain killer is helping with this pain. Admission was confirmed by the treating Dr at 13:00 pm we waited for authorisation till till 17:30 nothing from your side I had to leave the hospital and go back home with this excruciating pain because of your poor service. Couldn’t risk admitting myself without auth only to find out you guys won’t settle my hospital bills. I’m not even proud to tell my mates I’m using Medshield, what an embarrassment and disappointment. Tell me why hospital authorisation helpline isn’t operating 24/7 ? What happens when one find the them in a situation that would need them to be under Intensive care? Do we have to wait till the sun rise for you guys to authorise? I’m typing this in pain both physically and emotionally. If I die just know you guys played your part in my death.