POOR SERVICE AND *****

After many emails and phones calls to Medshield regarding COVID test claims, I am no better off.

Medshield are saying ICD codes are invalid, yet after speaking to consultant who referred my query to Yolandi at Randburg base, my call was not returned as promised by 11am on Wednesday. On Wednesday, I spoke to consultants who refused to put me through to a senior person because they wanted to ask me a million dream questions which had nothing to do wi th my query. At this point, you become so frustrated and rude just to try resolve your queries so your bills get paid.

Eventually, I spoke to Nkosi on Wednesday afternoon, who promised to contact me on Thursday. As I was going back to work, I asked if he could get hold of me during the times given to hom, or to please email me....well what did I expect! No phone calls or email! No you wonder why clients become rude and frustrated and then you feel obligated to put the phone down because you won’t take the abuse.

Not only do you constantly lie to your clients, but you are ever changing with your stories on paying for accounts.

Today, I will be contact LIFE HEALTHCARE head office to advise them of the difficulties I have encountered and I will also putting this on “Hello Peter”. I am also going one step further to contaçt the aumbutsman (sp) as I have no idea how to resolve my issues with you as my medical aid.

People must know the service you provide which sadly is both pathetic and dishonest.

Lancet Lab don’t even know how to address your issue because you can’t speak to each other and here the story changes too.

When Lancet hands me over for non payment, I will address this with my attorney.

Just now you will say the account is stale and refuse to pay, but it will be your doing.

One cannot even get through to complain to your CEO.

Please don’t reply to this post, because I will be very rude.

I am done!