Poor Service

My daughter went to consult a medical practitioner on the 30/09/2021 and a follow up was on the 04/10/2021. On the 10/2021 I received an invoice from the General Practitioner that I should pay R750.00. Indicated that my daughter's benefits has been exceeded. Since I joined this medical aid scheme, me and my dependants have never run out of benefits. I am disgusted and appalled by this matter. Looks like Medshield is turning into a ******** medical scheme. This needs to be explained. Its unacceptable.