POOR SERVICE

Conserning the e - mail i received from Catherine Govind on 5 June 2018, in regatds to query nr 170518QSKG2G. I have requested that an explenation be given as to why the tariff codes i listed are excluded this year from my wife's PMB Careplan. I have sent the PMB Programme Application form on 8 March 2018 to the PMB department the form was completed by the Healthcare Provider together with the Clinical Motivation, which indeed did not change from the years before as my wife's condition did not change.Now in the e - mail from Catherine she states that a Motivation Letter is needed to activate the excluded tariff code's. I am asking again " Why were the tariff code's excluded this year after the same Clinical Motivation was given as the years before" , and please dont say that you will get back to me in 5 working day's because that will be a lie as you have taken 14 working day's just to say "Motivation Letter needed".