POOR SERVICE

I have lodged on 4 January 2018 my first complaint regarding the unpaid claim for Ampath, service date 21 December 2017 and up untill today Medshield did not pay this account, to put it clearly they pay R51,1 on tariff code 4032 but reverse it a couple of days later and so they have done this but not once but four times. Every person to whom you speak keeps on saying they will investigate, you get e mails stating that it is being reprosessed. Then later on you get another e mail just to state that either the ICD10 code is wrong, limit reached/savings exhausted, duplicate claim, tariff code not listed on PMB CAREPLAN. According to all the people i spoke to since 4 January only tariff code 4032 is listed on the PMB CAREPLAN, maybe my glasses are dirty because when i look at the CAREPLAN i see the following tariff codes are listed there to 4155, 4017, 4109, 4512. Please stop running around with your feeble excuses and pay this account, i am getting tired of calling Medshield as it is costing me money.