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jacques P

1 reviews | Active since Aug 2015

01 Sept 2015, 11:29

Poor service

This is the second time I write about Medshield poor customer service and poor payment of accounts. Last time after 24H I was phoned by Medshield, and was apoligized to and was promised that my problems will be sorted out. after 3 days the Lady from Medshield phoned me, said that she is still busy with the problem, but is going to settle the Hallo Peter query as resolved, for they only have a certain amount of time to react en close the query. I said fine, hoping that my problem would now be sorted out. guess again...Since then, nobody has contacted me. my problem is still getting bigger and bigger, an nobody to help.<br> this is by far the worst customer service I have seen in my life, you bring face for the public, writing on Hallo Peter that you sort out the customers, and then never get back to them,<br> In the meantime I am getting sued and put on the black list for your incompetence.<br> I would with a smile on my face not advise anybody in this country to become part of this bad incompetence in service and paying accounts. the worse mistake I ever made.

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Replies (1)
Medshield
Medshield's reply01 Sept 2015, 11:32
Official
Hello 1kloppers,

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,
Medshield

Best regards,