AS
Antoinette S
1 reviews | Active since Jun 2015
13 Dec 2018, 16:20
Poor Hospital Authorisation
On the 1st of December 2018 my son was admitted in Hospital AND I was told to call Medshield Hospital Authorisation and the call center was closed because they don't operate on weekends and I had to call on Monday. On Monday 3rd December 2018 I tried to call the ********** for Hospital Authorisation number which I never received till today.
This line keeps cutting the calls and it’s difficult to get through for assistance.
This is an inconvenience on our side as customers as we end up not getting assistance.
This is one the poorest authorization system!
Helpful (0)
Replies (2)0
Replies (2)
Medshield's replyOfficial
14 Dec 2018, 07:28Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's reply14 Dec 2018, 07:28
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's replyOfficial
19 Dec 2018, 08:20Good day,
With reference to your enquiry regarding: 131218Q54KJD
Membership number: *** As discussed telephonically , please be advised that the authorization for the 01- 03/12/2018 , Femina Clinic, dependent Lesego William-Jnr has been loaded and approved. Please note that the hospital case manager has to contact the Hospital Benefits Management to update the authorization date as you have advised us that the child was discharged on the 05/12/2018. We trust you find the above in order.
Yours sincerely,
Medshield
With reference to your enquiry regarding: 131218Q54KJD
Membership number: *** As discussed telephonically , please be advised that the authorization for the 01- 03/12/2018 , Femina Clinic, dependent Lesego William-Jnr has been loaded and approved. Please note that the hospital case manager has to contact the Hospital Benefits Management to update the authorization date as you have advised us that the child was discharged on the 05/12/2018. We trust you find the above in order.
Yours sincerely,
Medshield
Best regards,
Medshield's reply19 Dec 2018, 08:20
Official
Good day,
With reference to your enquiry regarding: 131218Q54KJD
Membership number: *** As discussed telephonically , please be advised that the authorization for the 01- 03/12/2018 , Femina Clinic, dependent Lesego William-Jnr has been loaded and approved. Please note that the hospital case manager has to contact the Hospital Benefits Management to update the authorization date as you have advised us that the child was discharged on the 05/12/2018. We trust you find the above in order.
Yours sincerely,
Medshield
With reference to your enquiry regarding: 131218Q54KJD
Membership number: *** As discussed telephonically , please be advised that the authorization for the 01- 03/12/2018 , Femina Clinic, dependent Lesego William-Jnr has been loaded and approved. Please note that the hospital case manager has to contact the Hospital Benefits Management to update the authorization date as you have advised us that the child was discharged on the 05/12/2018. We trust you find the above in order.
Yours sincerely,
Medshield
Best regards,