Poor Customer Service

I wish to be assisted regarding the above mentioned company, I am exhausted and after numerous emails of complaints sent to them, they don't care, now I am harassed by a debt collector because the account is handed over, I wouldn't recommend them to anyone shopping for medical aid

Fri, Sep 15, 2023, 10:40 AM Good Day

Please find attached the letter of demand from Pathcare for outstanding payments on invoices

Regards N. Dike

Tue, Dec 19, 2023, 11:38 AM Good day

I would like to be assisted on the attached matter regarding payments that are not settled to Pathcare and it is a matter that I have reported to the medical aid several times now, I am not happy with the letter of demands that I keep on getting from Pathcare for matters that I have addressed with the medical aid

Please find attached the latest statement and I will wait for feedback on this matter because it is becoming stressful now

May this matter be treated with urgency as it is

Tue, Feb 13, 8:50 AM To whom it may concern

It is devastating that I am still getting reminders and letters of demand from Pathcare for services that my daughter got while she was admitted in hospital last year,, I’ve sent multiple complaints to the medical aid regarding this matter and up to now this matter has not been resolved and seemingly the scheme doesn’t care at all.

Seeing that the medical aid is not taking this matter seriously, I have no choice but but to seek help from a third party as I am going to be in trouble with Pathcare because I am now getting calls due to the outstanding debt, the scheme’s carelessness and unwillingness to treat the customer fairly is annoying Shem I must say. This account has been outstanding for 6 months now

N.Dike

Wed, Jun 5, 12:25 PM Good Day

Pathcare handed you over at our office. Attach balance outstanding with bank details. Please pay account send us proof of payment in order for us to withdraw from legal department.

To Whom it may concern

I wish to express my disappointment with medshield after numerous emails that I sent to the scheme and up to now there hasn't been any positive resolution the complaints I reported to them

It is devastating now to be contact by collectors because of careless and poor client service i received from the scheme, I will not be letting this slide now, It's about time I also involve third parties because I will not be paying collectors when I have been paying the scheme punctually without giving them any problems and they failed me,this is unacceptable,😠😠😠