Poor customer service

When facing an emergency on your side as a client, the medical aid has long waiting periods to assist you and you end up using your own money to get the medical help and when you claim back from the medical aid they give you run around for your money. There’s always something that they are not satisfied with on their side and you now need to beg to get back money that belongs to you. Their service is poor and they turn around time to emails and communicate takes too long until you call them yourself.