Poor and slow application process at Medshield

The email below which was sent the third time to Medshield to resolve.

---------- Forwarded message --------- From: Marlon Pillay2 <***> Date: Wed, Jan 17, 2024 at 2:38 PM Subject: EXTREMELY URGENT // Re: 040124QZV97K - Beneficiary continuation [MI***] To: <***>, <***>, <***> Cc: Pearl Pillay <***>

Good day

This is the third time I am sending this application in 3 weeks. I am not getting any response from anyone nor any email responses. Should I refer this lack of service or response to Hellopeter.com?

I am submitting again the application.

Please note that these emails serve as evidence that if anything happens to myself that requires medical aid or medicines during this interim change of status then my legal team will get involved.

I urgently seek a result on the application as I am already receiving emails from other medical facilities:

Explanation of Remark Codes 222 - Associated Provider claim released - No par update was made. 514 - Benefits limit reached/depleted/exhausted . Explanation of Tariff Codes 84201 - Nutritional assessment, counselling/treatment. Duration : 11 - 20 min.

Looking forward to your favourable response

Regards Sheila Pillay ***