PLEASE DO NOT JOIN MEDSHIELD.

Never in my life have I received such poor service from a medical aid provider. My dad was on Bonitas for 26 years without any issues whatsoever, but due to certain reasons, I moved him to Medshield. For TWO FULL YEARS I had to struggle about something as basic as registering him for chronic medication. Mind you, I sent ALL the information regarding his chronic medication when I app**** for the medical aid, so it didn't happen as an after thought. We realised that he was not registered when his day to day supply ran out and we were told that it was paying for his medication all along. I sent email after email after email since 2020 which I still have to this day. I made very many calls over the two year period being told by different people that he is now registered and then last year the very same thing happened! I honestly was patient for two years, but eventually had to call it quits. I moved him back to Bonitas and within one day they managed to do what Medshield continually and dismally failed to do over a two year period! This has affected his balance with Pharmacy Direct which Medshield needs to pay. I do not see how I need to pay for medical aid every month and then also pay Pharmacy Direct for chronic medication as a result of Medshield's negligence. I have all these conversations on email dating late 2019, early 2020. I even had to buy medication from my own money which again Medshield said would reimburse, but after sending many emails since 2020 I still have not been reimbursed. At the current moment my issue is this: My dad cannot get his chronic medication because of the balance not paid to Pharmacy Direct by Medshield and also, I have not been reimbursed for the medication I bought in 2020. Honestly, if this had been sorted out I would not have changed medical aids, but this unacceptable experience over two year was REALLY frustrating, not only to me, but also to my father. Can you imagine if every month when you had to get your chronic medication you were told story after story? 3 weeks ago my sister almost joined Medshield, but I stopped her and I would not encourage anyone to join Medshield. I absolutely do not recommend this medical aid! Save yourself time and money and join Bonitas, they WILL give you EXCELLENT service and they are also VERY efficient in solving issues should there be any. Medshield is the direct opposite of this. For the past few weeks including today I have been calling for an update on the payment to Pharmacy Direct and my reimbur*****t and all I get told is: We are still working on it and will give you an update, yet the update never comes. This is very upsetting. Imagine if you had an emergency and this is the service you received. No thank you!