PLEASE AVOID THIS MEDICAL AID CORPORATE ****** AND LIERS

THIS MUST BE THE MOST DISHONEST BUSSINESS THAT I HAVE EVER HAD ANY SEALINGS WITH MMARCH 2020 I HAD SURGERY,I CALLED TO GET ALL THE CODES APPROVED NOW 1 AND A HALF YEARS DOWN THE LINE I GET HARASSED FROM THE HOSPITAL FOR OUTSTANDING MONEY I WAS CLEARLY TOLD ON THE PHONE THAT THE ONLY THING I HAD TO DO WAS TO CO PAY R3500 FOR THE HASPITAL ENDLESS CALLS TO THE MEDSHIELD CALL CENTRE EVEY TIME I CALLED I GOT A DIFERENT ANSWER EVENTUALY I WENT TO SEE THEM IN FERNADLE I HOT TO THE CUSTEMER SERVICES MANAGER DONAVAN HE WENT INTO THE SYSTEM AND INFORMED ME THAT THE OUTSTANDING MONEY WAS AN ERROR AS I HAD GONE TO ONE OF THERE PARTNER HOSPITALS THEREFORE I SHOULD NOT HAVE BEEN BILLED HE INFORMED ME THAT HE WOULD SEND A LETTER AND ALL WOULD BE SORTED OUT.AFTER NOT ANSWERING E MAILS OR PHONECALLS EVENTUALY HE SAYS THAT HE WROTE MY MEMBERSHIP DETAILS ON A PIECE OF PAPER THAT HE LOST I HAVE IT TO HIM AGAIN VIA EMAIL HE PROMMISED ME IT WOULD BE SORTED BY THE END OF THE WEEK NOT HEAING ANYTHING AGAIN I FIND OUT THAT HE HAS GONE ON LEAVE I THEN TRIED TO ESCALATE THIS NONSENCE TO THE CEO GOT TO HIS PA ANIKA GOT A REPLY FROM HERE THAT THE PROBLEM IS BIENG SORTED IT IS WITH RISK TO BE SIGNED OFF AND THAT SHE WOULD DEFENATELY FOLLOW UP AND MAKE SURE THIS IS SORTED BY THE END OF THE WEEK AGAIN NO FEEDBACK BY THE END OF THE WEEK TRUE AS GOD GET A MESSAGE THAT SHE IS ON LEAVE I THEN GET TO ATTOSA SAME STROY OVER AGAIN PROMISING RESULTS NOTHING FOR ANOTHER WEEK IT HAS BEEN AT THE CLINICAL EXECUTIVE FOR OVER A WEEK NOTHING THIS HAS CONSUMED ME FOR OVER 2 MONTHS FROM THE BEGINNING I ASKED THEM TO SEND ME THE RECORDING WHERE I WAS CLEARLY TOLD THAT I ONLY HAD TO MAKE A R3500 COPAYMENT FOR HOSPITAL AND NOTHING ELSE TO THIS DAY THEY REFUSE TO SEND ME THAT RECORDING THE MOST INCOMPETANT ****** IN THE BUSSINESS A YEAR AND A HALF AFTER THE FACT AND 2 MONTHS NO RESULTS BE WARNED DO NOT TOUCH THIS MEDICAL AID IT IS UNACCEPTABLE THAT I AM TOLD THAT THERE IS ONLY R3500 CO PAYMENT AND THEY COME WITH THIS NONSENCE A YEAR AND A HALF LATER I HAVE IT IN WRITING THAT THE ERROR IS THERE FAULT HOWEVER THEY ARE DOING EVERYTHING POSSIBLE TO AVOID THERE RESPONSABILITY NOW I HAVE DEPT COLLECTORS ON ME FROM THE HOSPITAL I WILL EXPOSE MEDSHIELD IN EVERY WAY POSSIBLE EVERY WEEK TO BRING AWARENESS TO THESE CORPOTATE ****S A GRABER MENBERSHIP NUMBER *** FROM CALL CENTRE TO MANAGERS TO SUPERVISORS TO THE CEO PA ALL ***** ****S AND ****** I HAVE EVERYTHING IN WRITING THEY REFUSE TO SEND ME RECORDING AND REFUSE TO TAKE ACCOUNTABILITY FOR THERE MISTAKES LOOK AT THERE PROFILE 2 OUT OF 10 THAT SAYS IT ALL