Pensioner - Authorization for urgent procedure being rejected constantly.

My experience with medshield is worse than terrible!!!

I am a pensioner and have been on this medical aid for around 5 months, recently I have been experiencing extreme pain on my left side of my abdomen, my GP referred me to a spesialist, they refused to pay the GP and the spesialist, thus far they have just been rejecting all my claims, The specialist is very concerned about my left side of my adbomen, he said there is a rather large mass, that he needs to operate and do a biopsy, sooner than later, however I have tried all avenues with the medical aid to get authorization for this urgent procedure to no avail, they keep sending me from pillar to post, they refuse to give authorization for the CT scan that the spesialist needs to determine how big and exactly where this mass is. I am just getting no where with the medical aid in assistance to authorize the CT or the hospitization, my Dr's have submitted all the required documents that they keep asking for, but they still refusing authorization. This is terrible service, and I am living with so much pain and discomfort, and constantly having to struggle trying to get authorization and constantly getting rejected.