1 reviews | Active since Dec 2017
Payments delayed almost 2 years.
My wife has been struggling with a medical condition for a while now. She had to go for repeated balloon delictations monthly over the last couple of years. The procedure code should have been paid in full from the start however it took us several months of fighting with the contact person to get them to correct it. In the interim we were paying the shortfalls ourselves. After months this was finally resolved and they agreed to refund us the monies. That was several months ago and several promises were made that the payments would come through. The latest exscuse is that there is a system issue preventing them from making payments which has apparently been an issue for at least the last two weeks. Seriously, how does a business like this operate????
Meanwhile we are owed monies dating back to 2016!!!
Good day
With reference to your Hello Peter Complaint received on the 06/12/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 06/12/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 06/12/2017.
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly note, we are still busy investigating your complaint.
It should be noted, feedback will be provided upon completion of the investigation.
We trust you find the above in order.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 06/12/2017.
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly note, we are still busy investigating your complaint.
It should be noted, feedback will be provided upon completion of the investigation.
We trust you find the above in order.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 06/12/2017.
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised as follow:
The Clinical Risk department representative had in contact with you and provided you with a feedback ,further feedback will be provided to you by the above department representative.
We trust you find the above in order.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 06/12/2017.
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention. Kindly be advised as follow:
The Clinical Risk department representative had in contact with you and provided you with a feedback ,further feedback will be provided to you by the above department representative.
We trust you find the above in order.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Medshield