Patient second, money first. AGAIN!

I cannot understand the constant struggle where it is again the same problem. Patient vs money.

I am sadly convinced that medshield is the most greedy business who has zero patient interest.

Recommended gap cover but it's just a circle to avoid paying.

We pay what we can afford. I apologize to Bongi that I am not earning enough to increase my plan substantially. She would not hear me be clearly made me feel clearly that I do not pay enough.

Gap cover company recommended contact your medical aid, see it's late in the year of they pay even R100 we will cover the balance. I am happy to pay you for that. Bongi however would not let me speak. She said not manager is available to take my call.

After a 30min call Medshield hung up.....

I don't understand why I must pay on time but when I come to ask for help that I am treated like a subgrade stupid person who does not understand.

I tell you what I do understand I pay the most I can for what I earn to cover my family, we are not sickly people and we certainly understand we don't have a golden pass for anything but we are asking for help. Bongi was very sure she knew everything my gap cover told me and how they world

It's December, I have new schools clothes to buy for two kids. I must get through Christmas and now deal with a near R8000 bill that my gap cover wants to help with but my medical aid could not be bothered. Patient second, customers especially poor ones are an inconvenience.