Pathetic services

I submitted an invoice for reimbur*****t. I called today to find out what us happening as they do not communicate with you and advise where the process is. Only to be told my reimbur*****t will only be paid out in a month's time coz it has to be captured manually. This is bull**** to say the least. How on earth can it take over a month to capture a simple invoice for reimbur*****t. First you have to wait 7 working days before they do anything, then u have to wait another month before you get paid. How pathetic is that. I work in insurance and it sure as he'll does not take over a month to capture a claim and pay it out if it's a simple claim. I've been with this medical aid since 2013 and it's been getting worse since covid. You keep changing CEO why don't you appoint someone who actually cares about the customers and not the money only. Almost 6k a month only to wait over a month for a simple 600 rand reimbur*****t. Think it might be time to look at another medical aid who cares more about their clients. Ask for a manager to call you and still not a single call back.