PATHETIC SERVICE,POOR SERVICE DELIVERY,UNRELIABLE

I had an admission letter, and I sent it through to them, they required more details from my current gp and also my previous gp, I wouldn't have known of this if i did not call the scheme to find out. I assisted in getting them all the information required and that was Thursday. Friday I did follow ups and Medshield blames Medscheme and back and forth, some consultants confirmed that they have received documents and some say no. I have spent a lot of times calling to get a yes or a no, spoke to the team leader Ndhivhuwo and she said that there will be an answer on Monday, yet no one could help me and needed to get admitted. Called the team leader in the morning on Tues and she said that she will have feedback and will call me back at 10am. that never happened, i ended up calling to follow up and she said that the medical advisor is in the meeting and cannot do anything about it. the hospital followed up on my behalf and they were informed that turn around time is 5 working days. to my understanding there is only one person who approves and declines AUTH? so when that medical advisor is on leave we all must wait until their Jesus comes back ??i called Ndibhuwho asking what is going on and she said because the request to admission letter had a history that i was once hospitalized in 2012 and they want information from that dr..that dr is no longer in Gauteng under netcare but currently now a medi-clinic dr in vanderbijl park..i was patient but i can never advise anyone to join this medical aid. Their service delivery is so poor .now i am forced to be discharged as they are still busy with AUTH..if anything happens to me Medshield will be the cause.