Pathetic service - Medshield Pre-Authorization - 3 WEEKS

Went to see a Urologist on Thu 22/3, done some tests and was required to do further in hospital tests on the coming Tue 27/3. (At first, they havent paid the full Urologist bill, which leaves me with a R800 odd to pay) Hospital confirmed they requested Authorization for this, and will get back to me as soon as received. Confirmed on Mo 26/7 that Medshield does not want to give Auth for this. Received an email from Lorraine Zwane on 26/7 requesting GP details (which they have on file????), but submitted. Requested feedback on 4/4 - IGNORED Forwarded request to Medshield, email bounced "The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly" - PATHETIC We are going for week 3 now, and still Medshield has not bother to assist with this.

MEDSHIELD IS PROBABLY ONE OF THE MOST PATHETIC AIDS out there. Quick to gather their money at the end of the month, but that's as far as service will get.