PATHETIC SERVICE - MEDSHIELD

I sent in an Application form to join Medshield on the 23 January 2020 (***). When i did get the copy of the application form, i explained to the consultant that i needed the medical aid to start on the 01 February 2020. I was told to send through the application and once approved, i need to make a manual payment for February 2020. I have called Medshield every day since the 23 January 2020 and advised all the consultants i spoke to that i need the membership to start 01 February 2020 and all said it is late for debit orders but i can still have my start date as 01 February 2020 but i have to do a manual payment. I told them i have no problem with that. Everyday when i called in they said that it is still in processing. No one was willing to help until two days ago when it was escalated and reached the second to last step, however it stopped there. Today is the 7th day the 31 January 2020 i have still not received any more information on the application. I cannot believe the service Medshield has, which is actually pathetic. The consultants are not friendly at all, they are off no help and are not willing to go the extra mile unlike the staff at Discovery. This is really sad as you are going to loose alot of customers .