Pathetic service from Medshield

I joined Medshield in November 2022. What a poor choice I made. I had severe abdominal pains yesterday and tried logging on to my profile and the site was down. So I called the emergency transportation number and the number doesn't exist any longer. I drove myself to the hospital and was.told that there's a possibility that my appendix has ruptured. The Dr can only determine this by.means of a scan. Medshield declined this even after 2 motivations were sent through. Medshield said it is due to me being an outpatient. Due to the severity of the abdominal pain. She has requested that I be admitted so the scan can be done. It has now been brought to my attention that.the Hospital needs to speak to the underwriter as I'm on a 3 month waiting period. Hello??? Can Medshield not count 3 months??? Since 5am to 11am they are sending the staff at the hospital from pillar to post for authorization, whilst my ruptured appendix is worsening. For anyone wanting to go with Medshield.... please stay away from them!!! They are quick to debit your account and agree on a 3 month waiting period and then won't give authorization for an emergency. And in my case this is a life or death situation.