Pathetic service

I do not even think 1 star is worth giving to then at this point. I have been on their plan since 2017 also against my husbands better judgment because I always have something I need to pay in extra. But I stayed feeling it was a good deal. Oh how wrong I was. So I am only a few weeks pregnant and I went to the doctor to book my gynae appointment only for them to tell me that the hospital and gynae I have been seeing is no longer listed on my medical aid. I phoned them trying to find out what was going on and they said they changed the plan and I had enough time to change my plan if I felt like it. I tried to explain that I was not aware that all the hospitals in my area have been removed from my list and that the closest hospital I can go to in 300km away all they said was that is the rule and they can not upgrade my plan. Every other medical I have come across you are able to upgrade but no not Medshield. Now I'm pregnant I cant move to any other medical aid because I have a waiting period and I can not go to any hospital in my area because I have no cover there. I feel so done in by this the least they could have done was to send an email saying the hospitals are being removed and I would gladly have changed my plan then but because I was unaware of this I left my plan because I thought I was happy where I was. I am very very disappointed and will NEVER suggest anyone to ever get this medical aid it is a waste of time and money. I wish I had never done business with them in the first place. I have never missed a premium not paid one late ever and they can not even see that I have a legitimate reason why I would like to upgrade my plan to a higher one paying then more money and still they have rude consultants who are unwilling to listen to you and put the phone down in your ear and they have no supervisor who you can talk to you have to email them and WAIT again for someone to maybe get back to you only telling you shame we cant help. Its ridiculous! Now I have cover which I am paying for but is of NO USE to me whatsoever!

Disgusting how they have no heart towards their loyal clients! And also NO understanding to just how far away the nearest hospital is that I would be allowed to go to.

Canceling my medical aid with medshield as soon as I possibly can!