Pathetic service and stuffing up of my account.

I dont know what is going on with medshield lately but they have been messing up my account for the last 3 months. I had to make a payment arrangement due to having medical emergencies which was explained to multiple call centre people and management of the circumstances but there was no personal touch or understanding, was just all about the money,which medshield dont cater for and the premium bounced it was sorted and i paid the first amount due before the due date and before the debit order date and specifically told the lady please ensure they do not debit me on the 1st of may for the payment arrangement amount, surprise surprise this was not done and i was charged and benefits were suspended due to the amount not being provided for which i had to call in again and sort out and explain it so many times. Last month i called in to check if i have benefits for optical which i was told i have full benefits and now when my optometrist put through the claim for my glasses i get told my savings or benefits are used up what bull**** as i have not claimed this year. Takes medshield a month to finalise or sort out any query which is pathetic. Ive been with this medical aid since 2013 and the last year the service has gotten worse and worse but you happy to put up the premium and the limits decease. You used to be a good medical aid now im not sure im at the point of reporting you to the ombud for all the stuff ups on my account. Im so sick and tired of having to constantly call in to sort out medshield stuff ups costing me airtime. There is no longer customer service or caring about tue customer its now all amout how much you can take from the client. You change Ceo like you change your underwear and evertime a new person is appointed the benefits and service get worse.