Pathetic service accounts from January 2018 not paid

Medshield is the absolute worst when it comes to customer service. I'm battling to get accounts sorted for 02/01/18 when my husband nearly drowned. I was 6 months pregnant at the time. Medshield causes undue stress on members with their pathetic service. A manager named Natasha was supposed to listen to calls and get back to me back in March already, which still hasn't happened! I want management to call me to sort this out, I refuse to deal with the call center. Written responses from Joan Botha is pathetic and not thought through. Membership number added to review