Pathetic Service

I have a good and dear friend that would never write a review or say anything. He usually just leaves it. I took it upon myself to do this for him so that the next person will think VERY CAREFULLY on joining this medical aid.

My friend was a member for 2 years plus. He recently joined a new company and was going to move medshield over to keep his contribution going.

Upon contacting them for change of Banking details, the shock to hear that the medical aid was terminated by his previous employer. Presuming that the installment was not paid, he was shocked to find out that there is in fact a credit on the account. It gets worse, he then contacted medshield on atleast 15 occasions to reinstate the medical aid, having to fill in banking details update and a health declaration. This was done and submitted 4 times. No assistance nor any concern from Medshield. Furthermore after 4 weeks off backwards and forward, he then made a descision to get a quote from another medical aid. The service was the total opposite, friendly, phoning assisting ALL THAT MEDSHIELD IS NOT.

He then requested them to refund him, his credit of R 6000 + rand, just to be informed that he needs a letter from his previous employer????? Why does he need to go and do that? Worse medical aid and after sales service I have ever heard off. Refund the guy, you lost his business because of bad service and not adhering to his request, by just activating paperwork, that was filled in and NO outstanding money. You lost a client,because of *********** staff.

To top it all off, I then go and write a review on Facebook, and funny how I get blocked. Pathetic, needles to say, I am a member of the same medical aid and will also cancel my medical aid immediately.

Pathetic and wouldn't recommend them to my worst enemy