Pathetic service!!!

I called on the 21st to query Chronic and was told to call the service provider which I did. The service provider informed me there is nothing on their system and I have to call Medshield which I did and Medshield referred me back to the service provider which I refused to do. Some uninterested Agent told me to send an email which I did on the same day which was the 21st June and to date no feedback. Called again today and was told to again to call the service provider and I refused and demanded to speak to a Team leader who was of no help and couldn't be bothered if this was escalated to their PO. From his tone I could tell he couldn't; be bothered. I want answers and want them today!