CM
Constance M

1 reviews | Active since Jun 2022

24 Jun 2022, 22:41

PATHETIC SERVICE

The service at Medshield is TERRIBLE . I recently joined the scheme and my contract was due to start on 2022/07/01. As I was in the process of canceling my plan with Discover, my employer informed me I can not proceed as all employees have to remain with Discovery. I informed Medshield, but they are refusing to accept this and require 1 months notice even though the contract with them has not even started. They are persistent in running a debit order on my account, while I'm still on Discovery, which by the way is *******. So now for the month of July, I'm on 2 medical aids which I'm both paying for. PATHETIC scheme, it's a good thing my employer disapproved. I can only imagine the troubles I was going to face as a member.

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Replies (1)
Medshield
Medshield's reply27 Jun 2022, 07:20
Official
Good day, 
 
 
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
 
 
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
 
 
Yours sincerely,
 Medshield