PATHETIC SERVICE

I was admitted in hospital with covid in January 2021. Medshield did not pay a few blood test as well as a second covid test requested by the doctor. Before i could go for the first test, i called the medical aid and confirmed that they will pay and was advised that if i have two tests it will be paid no matter whether the test was positive or negative.

In February i logged a query with medshield regarding the non payment of the covid tests as well as other tests. Other tests was since paid but the second covid test as well as some other blood tests were not paid for.

I have requested that they pull out the recordings and listen that that consultant said that the second covid test would be paid as it is a pmb condition.

I have called every 2nd or 3rd week for feedback and get told that they busy on the query and i cannot speak to a senior manager, but they will get the manager to call, however no one ever calls.

This is now the third month and still no payment or call or feedback. Gosh does it take three months to pull out a recording, if you know the date and time of the call.

I am very dissapointed with the service of Medshield. This is really pathetic service. I have now received an sms that i have been handed over for lancet payments.