1 reviews | Active since Sept 2013
Pathetic Service
I am writing this very upset with the service i have recieved. I sent an application for a nebulizer for my son on the 14th February 2019. They came back to me requesting a quotation for the nabulizer which i sent on the 25th of February 2019.
I have been calling customer care 5 days after sending the quotation as it states on the auto reply that feedback should be within 5 working days and everytime i call they tell me that they spoke to the manager and the manager escalated to that departmen yet i still have not received any feedback.
What upsets me is that this is not for me but for my son that has been suffering. Ref: ********** Q81LF4.
I was also suppose to have a laparoscopy done on the 9th March and i was not given an authorisation number i was told that my request will be sent for approval but i should get feedback by the 08th i did not receive anything and could not go for the laparoscopy.
I am not happy with the service i recieved and this impacts our health and we sign up for medical aid to avoid having to wait to get help but our medical aid disappoints us and put us at risk as well.
My member number is ********** 9493
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided the soonest. Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided the soonest. Yours sincerely, Medshield
With reference to your enquiry regarding: 110319Q99YSB
As discussed telephonically please be advised that the nebulizer for dependent 01 Tayaan has been approved and ready to be collected from the pharmacy.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Yours sincerely, Medshield
With reference to your enquiry regarding: 110319Q99YSB
As discussed telephonically please be advised that the nebulizer for dependent 01 Tayaan has been approved and ready to be collected from the pharmacy.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Yours sincerely, Medshield