Pathetic service

Medshield medical aid, i understand that you have changed your designated service providers on the pharmacy network. This however should not affect your customer in any way!. obeying with your request, i have visited clicks pharmacy to obtain my chronic medication but was told that there is a co-payment which I have to pay for. This is unacceptable as i did not choose to visit them willingly. Upon me contacting chronic management department, i was told that I will have to tell clicks that i am not willing to pay the co-payment. Negotiations occurred between Medshield and Clicks so i SHOULD NOT be the one that is saying i am not willing to pay a co-payment. I am now considering changing my medical aid because i am paying for a service and i have to further pay co-payments. Medshield should seriously follow through with service providers and customers should not be ones doing their jobs.