CS
Christelle S

1 reviews | Active since Jul 2017

20 Jul 2017, 15:08

Pathetic medical aid

<p>3 months and im still waiting to get back a claim that I've put in. They just don't care, they don't call back whem they say their going to, they don't follow up. They make payments into wrong accounts, because they are asleep and don't know how to do their jobs correctly....</p>

0
Replies (4)
Medshield
Medshield's reply20 Jul 2017, 15:10
Official

Good day

Medshield Medical Scheme has acknowledged your complaint and is currently investigating.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Medshield
Medshield's reply25 Jul 2017, 13:17
Official

Good day Member

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.

Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email ***

Yours sincerely

Medshield

CS
Christelle S's update11 Feb 2019, 19:09
Reviewer Update
I NEVER received an email... ever!!!!!!
Medshield
Medshield's reply12 Feb 2019, 15:09
Official
Good day Member
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that the response has been resend to your email ***
Yours sincerely
Medshield