Pathetic Customer Sevice

Medshield doesn't want to refund a payment I made on their behalf Medshield staff are so *********** that they only can afford to send out automated emails. Medshield refused to acknowledge my request to terminate my membership on the 15th June 2021. Medshield then sends me a notice that they will be collecting funds come end June. Medshield needs to rectify my payment made and refund me my money withing 48 hours or I will proceed with legal action. Emails sent are never responded by a personal email but always automated