1 reviews | Active since Mar 2013
Pathetic customer service at Medshield
I find your customer service agents very rude and not helpful.I have a hospitalisation claim that was not paid and I wanted to know the reason why and i was transferred to hospitalisation were I was threatened by one of your customer service that she will drop the fone because I needed some explanation of certain things.I mean I called myself to ask for an explanation after i got an email on the 30th March that my prioritisation is pending and you are investigating something.And you this agent told me I am being investigated for what??And you need contact numbers of a GP that I went to in the past 12months and his practise number for what??This is very upsetting Medshield.Your customer service is pathetic it STINKS!!
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided urgently. Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided urgently. Yours sincerely, Medshield
With reference to your enquiry regarding: 100419QBVXSK.
Membership number: ***.
Medshield Medical Scheme has acknowledged your Facebook complaint and would like to thank you for bringing your concerns to our attention.
Please be advised that our complaints department is still investigating your complaint further, feedback will be provided in writing on reference number: 100419QBVPZM.
On behalf of the Scheme, I'd like to thank you for your patience and I unreservedly convey our apologies for any inconvenience experienced during the delay.
We trust you find the above in order.
Yours sincerely, Medshield
With reference to your enquiry regarding: 100419QBVXSK.
Membership number: ***.
Medshield Medical Scheme has acknowledged your Facebook complaint and would like to thank you for bringing your concerns to our attention.
Please be advised that our complaints department is still investigating your complaint further, feedback will be provided in writing on reference number: 100419QBVPZM.
On behalf of the Scheme, I'd like to thank you for your patience and I unreservedly convey our apologies for any inconvenience experienced during the delay.
We trust you find the above in order.
Yours sincerely, Medshield