Pathetic

This is the most pathetic medical aid I've had in my life. I was admitted to hospital for 3 day now they don't want to pay because they think I have a preexisting condition. The fact of the matter is that I haven't seen a dr. for over 3 years. They don't answer there emails-only automated response. I phoned them last week Friday they said they would get back to me. When? I really think they are looking, searching for reasons not to pay the medical bills.